Episode # 03
Are you struggling to get your organisation to move away from short term product centric thinking when it comes to engaging your customers? In this episode we’re going to talk through how to overcome this with a unified customer engagement strategy. We talk through why it’s so hard to do, the indicators that your strategy needs to change and the essentials to creating a great customer engagement strategy.
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Customer Smarts acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders' past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.